The Government of Yukon has released a What We Heard report presenting the results from public engagement conducted to understand how Yukoners use French-language services, identify what is working well and where access to services can be improved.

The public engagement took place from March 24 to April 24, 2025, with over 270 survey responses received online and through filled-out paper copies.

An engagement session was also held with the “Table de gouvernance de la Franco-Yukonnie” to gather insight on how the government can best support the vitality of the growing Yukon Francophonie now and for generations to come.

Yukoners who participated in the survey shared:

• a need for more dependable access to French-language services;
• an emphasis on bilingual access to services related to:
  • education, employment and immigration;
  • health and wellness;
  • legal, justice and regulations; and
  • public safety and emergency responsiveness.
• a preference for accessing government services online and in-person compared to by phone or email; and
• a need to ensure the ongoing inclusion of the Francophone perspective and exploring new approaches to integrate it while developing major initiatives, strategies and policies.

The feedback gathered will help the Government of Yukon plan and prioritize its actions to keep enhancing timely access to French-language services and information. The results will shape the government’s 2025–28 Strategic framework for French-language services.

The Government of Yukon is committed to ensuring Yukoners have access to the services they need. Increasing access to bilingual services and information supports the government in continuing to fulfill this commitment.